IMPORTANT CHANGES

Coming to The Club (App) & VIP programs

For 37 years, The Coffee Club has been at the heart of the moments that matter most — morning rituals, coffee catch-ups, family breakfasts and everything in between.

To better reflect how our members enjoy the Coffee Club today, we’re introducing a new Club in the coming months. Members of the new Club will be able to enjoy exclusive member pricing giving members access to instant everyday savings!

Are you a member of our existing App or VIP programs?

We’re rolling out the new program across Australia in phases. Find out what’s changing for your existing membership & key dates for your state.

We’re not taking new sign-ups to the existing Club.

WESTERN AUSTRALIA

We’re excited to kick off Member Pricing in Western Australia on October 14th. Here’s what’s changing for existing programs and when for our Western Australian members.

Now - Sept 13
Sept 14 - Oct 13
Oct 14
Now - Sept 13
Sept 14 - Oct 13
Oct 14
The Club
Earn & redeem points as normal – it's your last month to earn.
Points can no longer be earned in your state, existing points can be redeemed during this period.
The New Club Launches!
Points program has ended.
VIP
VIP benefits continue as normal.
VIP billing concludes.
VIP program has ended.

Western Australia

We’re excited to kick off Member Pricing in Western Australia on October 14th. Here’s what’s changing for existing programs and when for our Western Australian members.

The Club
Now - Sept 13
Earn & redeem points as normal – it's your last month to earn.
Sept 14 - Oct 13
Points can no longer be earned in your state, existing points can be redeemed during this period.
Oct 14
The New Club Launches!
Points program has ended.
VIP
Now - Sept 13
VIP benefits continue as normal.
Sept 14 - Oct 13
VIP billing concludes.
Oct 14
VIP program has ended.

VIC, NSW, ACT, NT & TAS

Next up, we will rollout member pricing across VIC, NSW, ACT, NT & TAS on November 5th . Check out key dates below.

Now - Oct 4
Oct 5 - Nov 4
Nov 5
Now - Oct 4
Oct 5 - Nov 4
Nov 5
The Club
Earn & redeem points as normal – it's your last month to earn.
Points can no longer be earned in your state, existing points can be redeemed during this period.
The New Club Launches!
Points program has ended.
VIP
VIP benefits continue as normal.
VIP billing concludes.
VIP program has ended.

VIC, NSW, ACT, NT & TAS

Next up, we will rollout member pricing across VIC, NSW, ACT, NT & TAS on November 5th . Check out key dates below.

The Club
Now - Oct 4
Earn & redeem points as normal – it's your last month to earn.
Oct 5 - Nov 4
Points can no longer be earned in your state, existing points can be redeemed during this period.
Nov 5
The New Club Launches!
Points program has ended.
VIP
Now - Oct 4
VIP benefits continue as normal.
Oct 5 - Nov 4
VIP billing concludes.
Nov 5
VIP program has ended.

QUEENSLAND

Last, but not least, we conclude the rollout of member pricing in our home state, QLD, on November 11th! Check out key dates for our Queensland members.

Now - Oct 10
Oct 11 - Nov 10
Nov 11
Now - Oct 10
Oct 11 - Nov 10
Nov 11
The Club
Earn & redeem points as normal – it's your last month to earn.
Points can no longer be earned in your state, existing points can be redeemed during this period.
The New Club Launches!
Points program has ended.
VIP
VIP benefits continue as normal.
VIP billing concludes.
VIP program has ended.

QUEENSLAND

Last, but not least, we conclude the rollout of member pricing in our home state, QLD, on November 11th! Check out key dates for our Queensland members.

The Club
Now - Oct 10
Earn & redeem points as normal – it's your last month to earn.
Oct 11 - Nov 10
Points can no longer be earned in your state, existing points can be redeemed during this period.
Nov 11
The New Club Launches!
Points program has ended.
VIP
Now - Oct 10
VIP benefits continue as normal.
Oct 11 - Nov 10
VIP billing concludes.
Nov 11
VIP program has ended.
All New Club is Live

SOUTH AUSTRALIA

All New Club is Live!

Currently enjoying the all-new Club in South Australia?

We're excited to announce that Member Pricing is here to stay and rolling out nationally, so you can enjoy member savings wherever you are in Australia.

Visit The Club SA
FAQs

FAQS

To create a simple, seamless and accessible experience, we've brought our loyalty programs together into one new Club designed to deliver instant value and everyday savings with member pricing.

This will be phased out per state. The last date of points and VIP per state will be the date prior to the new program launch:

WA - 13th October,
NSW, Vic, Tas, ACT & NT - 4th November
QLD - 10th November

We will communicate more details soon, but we will hold a place for VIP & Club members. You will need to follow a quick onboarding form to transition into the new program. Sign-ups to the old program has been closed while we transition.

If you travel interstate and the points & VIP program has ended in the state you visit, you can sign-up to member pricing at the counter. This will mean you'll be onboarded when the program launches in your state. Refer to the dates above for rollout timing by state. The program is already live in South Australia.

We recommend you check your details are up to date in the app. Phone number will be key to accessing our new program. Please follow the instructions below.

You have until the day before launch to use your points before points will be expired. We recommend heading in store to use your points now!

We're updating our loyalty program so we can reward you every time you visit. It's all about giving you feel-good, everyday value, without the wait. To make way for this, the points program will be retired.

No — there's nothing you need to do. Our team has been in touch with VIP members to let them know about these changes, and we'll take care of cancelling your membership direct debit as part of the transition.

If any action is needed from you, we'll be sure to let you know directly.

VIP MEMBER PORTAL

Renew or update your monthly paid membership, change your contact details, order a replacement card and more.

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THE CLUB APP SUPPORT

Need help with our free rewards program app? Contact our customer service team below and we’ll get back to you as soon as possible. You can also phone us on 1800 975 005.

CONTACT SUPPORT